Privacy & Cookie Policy

Information We Collect

We may collect personal data when you interact with our services. This includes when you fill out forms on our website, contact us by phone or email, sign up for services, or participate in any assessments or care we deliver. We may collect your name, contact information, details related to your health or care needs, and other relevant personal data. We may also collect technical data such as your IP address, browser type, and device information to help us understand how users interact with our website.

How We Use Your Data

We use your personal data to provide and manage our care services, respond to enquiries, tailor support to meet your needs, and fulfil our legal and regulatory obligations. Your data may also be used to keep you informed about service updates, where you have given consent. We also use website analytics tools to improve functionality and user experience. Any use of your personal data is carried out in accordance with the legal bases permitted by the UK GDPR, such as consent, legitimate interest, contractual necessity, or compliance with a legal obligation.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes it was collected for. If you are a service user, your data may be kept for regulatory or safeguarding compliance. If you have opted into communications or marketing, we will retain your details unless you choose to unsubscribe or request deletion.

How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR. The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:

• Personal data is kept securely either physically in a locked area and/or password protected on our systems.
• If there is ever any need for transmission of your personal data over digital means, we ensure this is done securely.
• Only certain authorised personnel ever have access to this data.

Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under the law.

If for any legal reason any personal data is ever transferred outside of the EEA, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.

Can I Withhold Information?

You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies.

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

All subject access requests should be made in writing and sent to the email or postal addresses shown above. There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request normally within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Cookies

Our website uses cookies to improve user experience and functionality. Cookies are small text files stored on your device to remember your preferences and help us understand how the site is used. You may refuse or disable cookies through your browser settings. However, this may affect how our website functions. We also use third-party analytics tools such as Google Analytics to gather anonymous data on website usage. We will only store non-essential cookies with your consent, and you may change or withdraw your consent at any time by adjusting your settings or using the cookie banner on our site.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any updates will be posted on this page and take effect immediately upon publication. We recommend checking this page periodically to ensure you remain informed about how we protect your personal data.